Shipping & Returns

Welcome to Comfee Wear. We are dedicated to delivering your favourite casual and streetwear apparel quickly and securely. Please read our Shipping and Returns Policy carefully to understand our procedures and guidelines.

🚚 Shipping Policy

1. Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped, along with a tracking link.

2. Shipping Rates & Delivery Estimates

We offer fast and reliable shipping across the UK and internationally.

Destination	Delivery Method	Estimated Delivery Time	Shipping Cost
UK Mainlands	Standard Delivery	2 – 4 Business Days	Free on orders over £50 (or £3.99 standard rate)
UK Mainlands	Express Delivery	1 – 2 Business Days	£6.99
International	Tracked Shipping	7 – 12 Business Days	Calculated at checkout

Note: Delivery times are estimates and start from the date of dispatch.

3. Order Tracking

Once your order is shipped, you will receive an email containing your tracking details. You can use this link to check the status of your parcel at any time.

4. Custom Duties & Import Taxes (International Orders)

For international shipments outside the UK, orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Comfee Wear is not responsible for these charges if they are applied; they are the customer's responsibility.

🔄 Return & Refund Policy

We want you to love what you ordered! If you are not completely satisfied with your purchase, we’re here to help.

1. Return Window

You have 14 days from the date you receive your order to request a return or exchange.

2. Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

The item must be unworn, unwashed, and in its original condition.
All original tags, packaging, and labels must be intact.
Proof of purchase (order confirmation email or receipt) is required.

Non-returnable items: Gift cards, sale/clearance items, and personal hygiene products (e.g., socks/undergarments).

3. How to Start a Return

Contact our customer support team at comfeewear.co.uk@gmail.com with your Order Number and the reason for the return.
Our team will verify your request and provide you with the return shipping instructions and return address.
Package the item securely and ship it back using a tracked postal service.

Note: Customers are responsible for paying their own return shipping costs unless the item received was defective, damaged, or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed immediately to your original method of payment.
Please allow 5 to 10 business days for the refund amount to reflect in your bank account, depending on your card issuer.

5. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please email us immediately at comfeewear.co.uk@gmail.com within 48 hours of delivery with clear photos of the issue. We will arrange a free replacement or a full refund right away.